I don't yell but I DEFINATELY start mentioning fraud and the Better Business Bureau. It's A-FRIGGIN-MAZING how quickly they change their mind. Stunning.
I had a problem a month ago with Computer Nerds (bad, bad people) and I mentioned the BBB and guess what? Instantanous reponse.
I ordered a baseball cap from some www site and a month later had not gotten it, and two phone calls and two emails produced nothing. The third phone call went something like this:
"I have not heard from you regarding order #xxxxx and at this time I will be taking this matter up with the BBB, and any local, state, or federal agencies that I can contact in regards to the fraudulent charges you have made on my credit card."
I got a phone call in five minutes, a credit to my account in 15, and a follow up phone call in 20 minutes, plus an email in 25 minutes summarizing the refund and an apology.
I had a problem a month ago with Computer Nerds (bad, bad people) and I mentioned the BBB and guess what? Instantanous reponse.
I ordered a baseball cap from some www site and a month later had not gotten it, and two phone calls and two emails produced nothing. The third phone call went something like this:
"I have not heard from you regarding order #xxxxx and at this time I will be taking this matter up with the BBB, and any local, state, or federal agencies that I can contact in regards to the fraudulent charges you have made on my credit card."
I got a phone call in five minutes, a credit to my account in 15, and a follow up phone call in 20 minutes, plus an email in 25 minutes summarizing the refund and an apology.
