I'm going to post my communication with them.. because they really are getting annoying now. I don't know if its a problem with their english comprehension or if they're just stalling. There's really no point in stalling... I've had mine for over 30 days. ??
>>>>>>First message to gripforce:
"Hi, I purchased this clutch kit in May and am worried it may be defective. I have not installed it yet, but several others on a website I'm a member of have had problems with the clutch pressure plate not being strong enough to push the pedal back. I'm spending a lot of time building my engine and rewiring my car's harness and don't want to have to pull the transmission apart because of a possibly faulty clutch. I haven't installed it yet. Are you having others with the same issue? A couple of the guys I know say they have conatacted you already. Please let me know of a possible problem before I waste my time and money putting this clutch assembly in my car. Thanks,
Brian"
>>>>>Their (gripforce's) first reply:
"First off I will need to locate your order history please provide us with the ebay item number you bid on and what your application is and what kind of mods you have. Email me back at
[email protected] or
[email protected] Thanks. "
>>>>>>My second message:
"The item number is 150244484830 . The engine that will be installed engine produces 280 crank hp. I have the japanese 2 liter turbo engine that uses the same flywheel and clutch size as the US model impreza rs 2.5 from 98 to 06. I actually still have the 2.5 RS engine in my car and have not swapped the 2.0 in. I've had wiring to do, and had to find some other parts here and there so I haven't completed everything. The car is currently my daily driver . Just worried about installing the new clutch now, as some other guys have had problems with the F1 pressure plate for the RS models. Thanks for replying
Brian"
>>>>>>>Gripforce:
"All our clutches are new from the manufacture. Be sure to use this with your stock flywheel only if resurfaced and above min. spec thickness. Or a new flywheel. What problems have you heard regarding this clutch??"
>>>>>>>Me:
"I understand they are new and that the flywheel has to be in spec. My flywheel is new, so I'm not worried about anything being out of spec. I just don't want to install the entire transmission, front cv axles and rear driveshaft and bolt it back together to find the pressure plate/basket isn't stiff enough to push my clutch pedal back up.
I've noticed that compared to all of the other model clutches you sell, this model (subaru impreza RS) doesn't sell as often. Most likely because there are a lot less people modding imprezas compared to civics, for example. Maybe there could have been a bad run since not as many of these are sold.
There are a few guys that have said the clutch pressure plate doesn't push back enough to return the pedal to its position, and from their mechanical knowledge I believe them. These are guys that know what they are doing, and just figured the F1 clutches might be good quality. I've actually contacted a few of the other guys who've purchased the same clutch model from you, and they haven't installed theirs yet either. I'm hoping to hear they have good results, but if they don't I'm definately not going to install mine. I'm not trying to be unreasonable or get money back, I just don't want to go through the hassle if you know there's a possible quality issue. I'd appreciate your help if there is. Thanks for replying again,
Brian"
>>>>>>>Gripforce:
"I contacted the manufacture today. It seems if the quill (Release Bearing Retainer) is worn you would need to replace it. The OE release bearing retainer is prone to failure and can cause issues. I will get in contact with the manufacture again tomorrow to see more in detail how to go about fixing this problem. It seems it definitely has nothing to do with the clutch. But OE parts on the car itself.
--
Art - Sales and Tech Support
Speed Solution International, Inc. dba Gripforce
1350 West Lambert Road, Suite B
Brea, CA 92821 USA
Open M-F 9-6 Pacific, Sat. 9-3 Pacific
(562) 905-3233 ext. 103
(562) 905-3238 (Fax)
PayPal:
[email protected]
www.gripforce.com"
>>>>>>>>Me:
"Thanks for checking with them about that, but mine isn't worn. In fact my original clutch works fine and releases with no problem. It seems if the stock clutch basket can push the fork and bearing back then the aftermarket F1 should be able to as well. Keep me updated, thanks
Brian"
>>>>>>>Gripforce:
"Here are two sheets that discuss similar things that you are describing, that may help. See the attached files."
(couldn't transfer them over, but they were two attachments that discussed 97 to 05 imprezas/legacies and a problem some of the slave cylinders had)
>>>>>Me:
"Thanks for the info, but that applies to the models with hydraulic clutches, mine is cable clutch. The guys witht the problems didn't have the sticking problems before installing the F1 clutch. I appreciate you checking and finding that issue, but that's been discussed many times before on the subaru websites I visit. You can visit RS25.com and search under "F1 clutch" and find some guys with issues. They got their F1 clutches from you like I did. Would you allow me to return the F1 clutch kit for credit towards a more well known brand name kit you sell? I'm not trying to get money back, I just don't want to go through the aggravation of installing this clutch and have it being the weak link keeping me from enjoying the engine I swap in. Thanks for your replies,
Brian"
>>>>>Gripforce:
"If its cable then you may need to replace the cable and fine adjust the cable so it releases correctly. Exchanges are allowed within 30 days of the purchase date. But there is a 15% fee. Let me know which item you want to do the exchange for. So I can give you the details."
>>>>Me:
"You know I've had the clutch more than 30 days, since I gave you the item number you requested. That is why I was requesting credit towards the stage 1 exedy set you have for $319. I'm not sure you are completely reading my messages now. Whether or not I have cable clutch or hydraulic clutch is inconsequential to the issue the others are having.... especially since I haven't even installed the clutch yet. You apparently keep ignoring the fact that the problems are only occuring after those customers have installed the f1 clutches. Did you check RS25.com? I know for a fact another customer who had problems with his clutch sent you a direct link to one of the problem discussion threads to help you out.
If you are going to just keep stalling, I'll just sell the f1 clutch I got from you on ebay. Since you are currently selling the same model, I don't understand why you are ignoring my request to return it for credit towards the exedy kit you sell. What gives??????"
>>>>>Gripforce:
"The reason is there are no issues with this clutch as you are claiming. You are past the 30days to allow you to do a exchange or return.
I can help you and make a exception do do a exchange for a Exedy, but I would normally have to charge a higher exchange fee. To help you though I can keep it at the same 15% fee. So whatever you paid for the F1 clutch -15% would be your refund once we receive the clutch in new condition.
You will need to call me at 562-905-3233 ext 103 and ask for Art to obtain a return authorization number and address to ship to.
--
Art - Sales and Tech Support
Speed Solution International, Inc. dba Gripforce
1350 West Lambert Road, Suite B
Brea, CA 92821 USA
Open M-F 9-6 Pacific, Sat. 9-3 Pacific
(562) 905-3233 ext. 103
(562) 905-3238 (Fax)
PayPal:
[email protected]
www.gripforce.com "
>>>>My reply on 8/23:
"Item number 170253783267 is the clutch I'd like to get. Here is the direct link:
http://cgi.ebay.com/ebaymotors/ws/e...=170253783267&ssPageName=STRK:MEWA:PIC&ih=007
Please let me know what to do, thanks.
Brian "