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Forgot password / reset to email doesn't seem to be working...
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Old 12-20-2018, 06:13 PM   #1
HOK
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Default Forgot password / reset to email doesn't seem to be working...

I've tried multiple times to reset password to my old account and I can't receive the email to my other account... Hok

Please help...

Thanks
Hok
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Old 12-21-2018, 04:32 AM   #2
citruscircus
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I think I had a similar issue, I wasn't receiving the reset password email.

Message support and they'll help you out.

https://www.rs25.com/forums/sendmessage.php
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Old 12-21-2018, 10:12 AM   #3
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PM us the account name and email address on that account to confirm ownership. We'll sort out your issue.

- JB
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Old 04-09-2019, 03:41 AM   #4
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Has this been fixed yet? I have emailed the 'Webmaster' 3 times with the same issue and never does this 'webmaster' reply.

I need to reset my password so I can access on my new computer. This one is saved on this computer and I cannot get the email to reset it. I get the locked out email no problem after 5 tries. That comes with a swiftness... reset password? Never. Not spam, trash, anything.

Been trying for a year now guys.
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Old 04-10-2019, 10:39 AM   #5
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You can PM this account with the password you'd like to use and we'll update it for you.

Niall
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Old 04-10-2019, 01:21 PM   #6
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10-4

PM incoming.

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Old 04-12-2019, 08:58 AM   #7
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Looks like this is now complete?


Lee
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Old 04-12-2019, 01:22 PM   #8
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My situation is, but the root cause is not. You guys still need to fix the bug.
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Old 04-15-2019, 10:38 AM   #9
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We're aware of it and working on getting it corrected. Glad you got it sorted.

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